Creating a Survey Keyword

Keywords are necessary to use the Text In feature. People will text your designated keyword to 85005* and receive a link to your survey.

To begin, click on Surveys on the top navigation bar and select Keywords from the dropdown menu. Next, click Request a Keyword in the left sidebar. Please follow the prompts to ensure an accurate keyword request process. Once you've completed the details, click Create Keyword. Note: The process of acquiring new keywords requires manual intervention. Once you request your keyword expect to wait up to 24 hours before we notify you via email that your keyword is approved and ready for use.

To edit the message sent with a keyword or which survey is associated with a particular keyword, click the pencil symbol next to the keyword on the initialKeywords page.

Keywords are NOT case sensitive. For example, fsucru = FSUCRU = fsuCRU = fsUcrU

Note: Only Admins can create surveys and keywords in MissionHub.

*85005 is the text in number for the US. Other countries will have their own number, additional details for this  here.

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